Terms & Conditions

1. Introduction

Welcome to Mind Pill Therapy ("we," "our," or "us"). These Terms & Conditions govern your use of our online counseling and therapy services, including all bookings, sessions, and related activities conducted through our platform at mindpilltherapy.com and any associated booking systems.

Mind Pill Therapy is owned and operated by Raghavendra V and Pratham Jain.

By accessing our website, booking a session, or engaging with our therapists, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Service Description

Mind Pill Therapy provides online one-on-one counseling and therapy sessions delivered through secure video conferencing platforms. Our services include:

• psychologyIndividual counseling sessions (60 minutes each)
• psychologyBundle packages offering multiple sessions at discounted rates
• psychologyEmotional support, guidance, and therapeutic interventions
• psychologyPersonalized healing journeys tailored to your needs

All sessions are conducted by qualified therapists. However, our services are not a substitute for emergency mental health care, psychiatric treatment, or medical intervention.

3. Eligibility & Client Responsibilities

To use our services, you must:

• personBe at least 18 years of age or have parental/guardian consent if under 18.
• personProvide accurate and complete information during the booking process, including your name, contact details, and relevant background information.
• personEnsure you have a stable internet connection, a quiet private space, and appropriate devices for your online session.
• personAttend your session on time and engage respectfully with your therapist.
• personInform us promptly of any changes to your availability or personal circumstances that may affect your sessions.

4. Booking & Payment

When you book a session with Mind Pill Therapy:

• eventBooking Confirmation: You will receive a confirmation email or message with your session details, including date, time, and access instructions.
• eventPayment: Full payment is required at the time of booking. We accept payments through our secure payment gateway powered by Cashfree.
• eventPricing: All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. However, confirmed bookings will honor the price paid.
• eventBundle Packages: Multi-session bundles must be used within a reasonable timeframe. Unused sessions do not expire but are subject to our refund policy.

5. Cancellations, Rescheduling & Refunds

We maintain flexible policies to accommodate your needs:

• policy24-Hour Refund Policy: You may request a full refund within 24 hours of booking, provided the session has not yet occurred. See our Refund Policy for full details.
• policyRescheduling: Sessions may be rescheduled up to 24 hours before the scheduled time at no additional cost.
• policyLate Cancellations: Cancellations made less than 24 hours before the session may incur a cancellation fee.
• policyNo-Shows: Failure to attend your scheduled session without prior notice will result in forfeiture of the session fee.

6. Confidentiality & Privacy

Your privacy is paramount to us. We are committed to protecting your personal information:

• lockAll sessions are confidential and conducted in a secure, private environment.
• lockWe do not share your personal information with third parties without your explicit consent, except where required by law.
• lockSession notes and records are stored securely and accessed only by your therapist for professional purposes.
• lockFor more details, please review our Privacy Policy (if available).

7. Limitations & Disclaimers

Please understand the following limitations of our services:

• warningNot Emergency Services: Mind Pill Therapy does not provide crisis intervention, emergency psychiatric care, or suicide prevention services. If you are experiencing a mental health emergency, please contact emergency services immediately or visit your nearest hospital.
• warningNo Medical Diagnosis: Our therapists do not provide medical diagnoses or prescribe medication. We offer supportive counseling and therapeutic interventions only.
• warningTechnology Risks: While we strive for seamless sessions, technical issues such as internet outages or platform failures may occur. We will work with you to reschedule or provide alternatives in such cases.
• warningOutcome Not Guaranteed: Therapeutic outcomes vary by individual. We cannot guarantee specific results, but we commit to providing professional, evidence-based support.

8. Intellectual Property

All content on the Mind Pill Therapy platform, including text, graphics, logos, designs, and materials, is the property of Mind Pill Therapy and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

9. User Conduct

By using our services, you agree to:

• gavelTreat your therapist and our staff with respect and professionalism.
• gavelNot engage in abusive, threatening, or harassing behavior.
• gavelNot record sessions without explicit consent from all parties.
• gavelUse the platform solely for its intended purpose – your personal therapeutic benefit.

Violation of these conduct guidelines may result in termination of services without refund.

10. Modifications to Terms

Mind Pill Therapy reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our services after changes constitutes your acceptance of the revised terms.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.

12. Contact Information

If you have questions, concerns, or feedback about these Terms & Conditions, please contact us: